How to Manage Allow/Block in Sophos Self Service

Manage the Allow/Block list

Most external emails will have a Banner and an Allow/Block option within the banner (Internal email from your co-workers and Sophos shouldn't have a banner).

A banner help you identify the trustworthiness of each incoming email visually.

By selecting Block Sender, subsequent emails coming from this sender won't arrive at your mailbox anymore since they'll get deleted.

By selecting Allow Sender, subsequent emails coming from this sender won't have the Allow/Block sender option.

In this example, we'll first select Block Sender, after we click Block, we'll get the following screen:

The next time the sender tries to send you an email, this won't arrive at your mailbox, the email will get deleted automatically.

NOTE: Administrators will be able to see emails blocked by your block list but won't be able to see the content of the email.

If you want to allow the sender again

1. Go to your Self Service Portal (SSP)

2. Click Allow/Block 

3. Find the sender's email address you want to allow again; select and click Delete