Sending an email from a Shared Mailbox

Modified on Wed, 19 Mar at 10:08 AM

To send an email from another mailbox in both Outlook desktop and Outlook on the web, follow these steps:

Outlook Desktop

  1. Add the Shared Mailbox (If it hasn't been added automatically already):

    • Go to File > Account Settings > Account Settings.
    • Select your account and click Change.
    • Click More Settings > Advanced tab > Add.
    • Enter the name of the shared mailbox and click OK.
  2. Send an Email:

    • Open a new email by clicking New Email.
    • Click From in the message window. If you don't see the From field, go to Options > Show From.
    • Select the shared mailbox from the list. If it's not listed, click Other Email Address and type the shared mailbox address.
    • Compose your email and click Send.

Outlook on the Web

  1. Add the Shared Mailbox (Only if you want to see replies from the shared mailbox on the web):

    • Sign in to Outlook on the web.
    • Right-click Folders in the left navigation pane and select Add shared folder.
    • Type the name or email address of the shared mailbox and click Add.
  2. Send an Email:

    • Click New Message.
    • Click From in the message window. If you don't see the From field, click the three dots (...) and select Show From.
    • Select the shared mailbox from the list. If it's not listed, click Other Email Address and type the shared mailbox address.
    • Compose your email and click Send.

These steps should help you send emails from another mailbox in both Outlook desktop and Outlook on the web. If you have any further questions or need additional assistance, feel free to ask!

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